Make sure you’re signing in with the email address linked to your paid subscription. You may have more than one account registered with us, including an account that doesn’t have an active subscription.
To check which account you’re using, visit My Account in the main navigation. Your account status will indicate whether you’re signed in with an active subscription or a free account
First, check your personal spam or junk folder. If you’re using a work email address, your company’s email security system may also be filtering our messages.
If you still can’t find our emails, please contact our support team for assistance.
Select Sign In from the main navigation or mobile menu. Below the password field, choose Don’t have a password or need to reset it? Follow the instructions to create a new password or reset your existing one.
Go to My Account and select Need to update or create a password? Follow the instructions to update your existing password or set one up for the first time.
Once you sign in to Provence Catalogue, you should be able to stay signed in across your browsers and devices for an extended period. To help maintain your session, make sure cookies are enabled in your browser.
If cookies are disabled, you may be asked to sign in again each time you visit the website.
Yes. Visit My Account to update the email address associated with your subscription.
If you encounter an error, you may have more than one account registered with us. Please contact our support team and provide the relevant details so we can help resolve the issue.
This may happen if a required payment detail is missing or incomplete. Review your payment information, including your card number, expiration date and billing ZIP or postal code.
Make sure all required fields are completed before proceeding with your subscription.
Yes! To arrange a gift subscription, please contact our support team with the recipient’s name and email address. We’ll provide the next steps for completing the purchase and activating their account.
We may offer subscription options for teams and organizations. Please contact us for information about group plans, pricing and available arrangements.
You can cancel your subscription at any time through My Account. Select Cancel Plan and follow the instructions.
Your subscription will remain active until the end of your current billing period and will not automatically renew for the next cycle. Subscription payments are non-refundable unless otherwise required by applicable law.
We’re exploring ways to make Provence Catalogue even more accessible across devices. Stay tuned for future updates.
For subscription or account-related questions, please email: support@provencecatalogue.com
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